Purchasing Conditions

Generalities

The realization of an order to www.dubiaexpress.eu supposes the acceptance on the part of the client of these conditions of purchase.

The website www.dubiaexpress.eu is owned by ENTOSUR INSECTS FARM, with CIF ….. and registered office at C / Franco Francés · No. 2 · Pol. Ind. Los Grillos · 04117 · San Isidro de Níjar · ALMERÍA ( Spain), Telephone service 662 50 41 49 and email sales@dubiaexpress.eu

Prices

All prices shown on www.dubiaexpress.eu are expressed in Euros (€) without including 10% VAT. VAT will be added at the end of the purchase.

Shipping costs are not included in this price since they have been calculated according to destination and total weight of the order according to the rates indicated.

Scope of the offer

The products offered through www.dubiaexpress.eu are distributed in Peninsula, Balearic Islands and other countries of the European Union.

Pay way

> Credit card.

> Payment through PayPal.

> Payment by Transfer.

Rates and shipping conditions

All orders placed on the website www.dubiaexpress.eu will be understood as a firm purchase request by the client.

> We send successfully all the countries of the European Union. We have experience in international transport, so we can guarantee that the order will arrive in the best conditions at any time of the year.

> If by some chance you have to claim something regarding the shipment, please, write us and we will look for the best solution so that your purchase satisfaction is 100%.

> The packages are sent by express transport with the UPS company to Europe and Spain. These are perfectly sealed and marked with respect to the content and position in which they must go during the trip. If you prefer to send your trusted company to pick up the order, you can do so.

> If you want to place an order from outside the European Union, please contact us via e-mail.

Shipping prices

Assurance

If you are not satisfied, you can return your purchases made through telephone 662 50 41 49.

Being live insects, the maximum period to request the return is 1 calendar day from the reception of the order.

Dubiaexpress will not be responsible for the loss of weight or deterioration in shipments that arrive outside the date contracted to the transport agency.

If your country are within of European Union but have customs, we can’t take responsibility of the assurance. Customs always create long delays in the delivery of the order.

When the customer has opened, verified and notified the status of the merchandise on the same day of order arrival.

The assurance will be valid ever the order arrive the same day contracted by the company.

The circumstances that may cause a refund are the following:

> If the product you have ordered does not satisfy you: We will refund the amount of the product, but not the shipping costs paid in the order.

> If you want to make a change for another product: The cost of return and new shipment must be borne by the customer.

> Defective product of origin: Once we receive the defective product we will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be invoiced to you, taking charge DUBIA EXPRESS of the postage corresponding to the return and new shipment.

> Product that, by mistake, does not respond to the order: DUBIA EXPRESS will bear all the expenses corresponding to the return of the wrong product and delivery of the corresponding product to the order placed.

Return conditions

DUBIA EXPRESS will make changes or refunds whenever the following circumstances occur:

– Prior communication is given to our Customer Service: This step is essential whatever the reason for the return.

– You can do so by sending us an email to sales@dubiaexpress.eu or by calling us at 662 50 41 49. Our telephone service hours are from 10 a.m. to 2 p.m. and from 3 p.m. to 6 p.m., Monday to Friday.

– The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all accessories in order to be returned.

– The return of the item must be made by courier to the address indicated by DUBIA EXPRESS in the notification thereof.

– DUBIA EXPRESS will not refund the amount or make any return of merchandise until the reception and state of packaging and content of the article object of the return has been verified.

– Change in our warehouses.

– The price to return is the one originally included in the order.

Returns

– The user has a period of 1 calendar day to exercise the right of withdrawal from the receipt of the product, justifying its decision and without penalty of any kind.

– Refunds will not be accepted if the product is not presented in perfect conditions (If the product is not returned in its packaging in the same packaging of origin the good will suffer a depreciation).

– All returns must be previously authorized by DUBIA EXPRESS. To do this, the customer must request authorization for the return by email to sales@dubiaexpress.eu or by phone at +34 662 50 41 49 indicating the reason for the return and the order number. Once the client has received the authorization, he will send the products to the address indicated by DUBIA EXPRESS. The costs of this transport will be borne by the customer.

– DUBIA EXPRESS will reimburse the sums paid by the User without withholding expenses. However, the cost of returning the product will be charged to the User.

– Once the products have been received and the correct condition has been verified, DUBIA EXPRESS will return the amounts paid to the User within a maximum period of 3 calendar days. Products that do not retain their original packaging may suffer a depreciation.

Withdrawal rights

The buyer will have a period of 1 calendar day after receipt of the Product to exercise his right of withdrawal, justifying his reasons without any sanction.

The buyer must state his intention to desist within the indicated period and must return the product. For this the User may send an email to the address sales@dubiaexpress.eu including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the return process of the corresponding amounts.

DUBIA EXPRESS will reimburse the sums paid by the User without withholding expenses. However, the cost of returning the product will be charged to the User.

Once the products have been received and the correct condition has been verified, DUBIA EXPRESS will return the amounts paid to the User within a maximum period of 3 calendar days. Products that do not retain their original packaging may suffer a depreciation.

Acerca de la tienda online

DUBIA EXPRESS reserves the right to modify the commercial offer presented (modifications on products, prices, promotions and other commercial and service conditions) at any time.

All images try to show the products in the way that is as realistic as possible, although the details of the designs and color tones may vary slightly.

We make every effort so that the information contained in www.dubiaexpress.eu is truthful and without typographical errors.

In the event that at any time there is an error of this kind, alien at any time to our will, it will be corrected immediately.

If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will inform the customer of this error and you will be entitled to rescind your purchase without any cost on your part.

Customer Support

If you have any questions about the operation of our purchase system, call us at 662 50 41 49, from 10.00 to 14.00, from Monday to Friday, or send us an e-mail to sales@dubiaexpress.eu or using the form contact.

Applicable legislation and competent jurisdiction

These conditions are governed by Spanish legislation.

The conditions that appear on this website are in any case subject to the Spanish Laws and Courts.

In case of disputes, the parties expressly agree and agree, with respect to the provision of the service, its submission to Spanish legislation.

CONDICIONES DE COMPRA